This refund policy applies to paid registrations and related fees for ACHWIT conferences and dialogues managed through the SummitFlow platform, unless a specific event publishes different conditions at registration. Donations are generally non-refundable except where required by law or processing error.
General principle
Refund eligibility, cut-off dates and any administrative fees are configured per event. Always check the refund text on the event registration page and your confirmation email. Where an event is complimentary or invitation-only with waived fees, no monetary refund applies.
Standard paid registration refunds
Unless an event states otherwise:
- Full refund (less any non-recoverable gateway fees): requests received at least 21 days before the event start date
- 50% refund: requests received between 20 and 8 days before the event start date
- No refund: requests received 7 days or fewer before the event start date, or after the event has begun
- Virtual-only tickets may follow a shorter cut-off published on the event page
How to request a refund
Email info@achwit.org with subject line “Refund request”, your registration reference, full name, and reason. Finance will confirm eligibility against the event rules and payment status. Approved refunds are returned to the original payment method where possible and may take 5–15 business days depending on the gateway or bank.
Event cancellation or postponement by ACHWIT
If ACHWIT cancels an event, paid registrants receive a full refund of registration fees paid, or may be offered transfer to a rescheduled date. ACHWIT is not responsible for non-refundable travel or hotel costs unless expressly stated for that event.
Transfers and substitutions
Where capacity and category rules allow, you may request a name substitution or ticket transfer before the published cut-off. Transfers are not guaranteed for invitation-only or approval-required categories.
Exceptions
Medical emergencies, visa refusals with evidence, or other exceptional circumstances may be considered on a case-by-case basis. Authorized exceptions require a recorded reason and approval by the event finance or director role.
Chargebacks
Please contact ACHWIT before raising a payment dispute with your bank. Unresolved chargebacks may result in cancellation of registration and credentials.
Contact
Refund and billing questions: info@achwit.org | +254 713 741561. Include your payment or registration reference in all correspondence.
Questions: info@achwit.org